Return Policy

Return Policy

Return Merchandise Authorization

ALL returns must be issued a Return Authorization (RA) within 30 days.  If you are returning product(s) for any reason, please notify us of your return. You can always call customer service at 02 9677 2828 or email us at sales@budgetcamping.com.au.

Shipping Carrier Damages

We will be glad to offer you a replacement or a refund in the form of the original payment method. Please note, in case of shipping damage, an insurance claim has to be finalized by the carrier before we are able to issue compensation or product replacement. Please keep the damaged item in case the carrier would like to examine it.

Mis-shipments/Wrong Item Received

If you have received an incorrect item or you have not received your item at all please contact us of such issues. If we shipped an incorrect item, we will pay the shipping cost for a return.

Defective Items

Defective products are covered by manufacturer warranty. In the case that the manufacturer is unable to provide resolution, Budget Camping may replace the defective item. Budget Camping may also pay for the return shipment of these items. 

Standard Returns (no longer want/need item)

All standard returns must be in new condition with all of the original packaging/manuals on your own cost. Upon receipt of such returns our warehouse will inspect the condition of the items before refunding.  All items returned for this reason are subject to a 15% restocking fee. 

Non-Returnable Items

•       Electronics (including heart rate monitors)
•       Products that have been previously installed
•       Any product missing the serial number or UPC
•       Items that are classified as hazardous materials or use flammable liquids or gases
•       Mouth guards and earbuds (or any items deemed personal)